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Technical Support Specialist (ENGLISH)

Stefanini Moldova

1219 vizualizări
Data publicării: 06.06.2019

Technical Support Specialist (ENGLISH)

Role
Are you an experienced Technical Support Specialist able to take hassle out of any technical problem?
Able to share your technical knowledge in the simple and understandable way? 
Then you are the perfect team member we are looking for!
 
Day to day responsibilities:
• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Logging remotely to client’s computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.


Working hours:
• Requires rotating shift schedule- 24/7

Your path to success requires:
• ENGLISH – advanced level;
• Ready to acquire new skills (communication skills, technical skills etc.);
• A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in solving their IT issues;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner.
 
What’s next?
It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity.
The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the hiring manager.
In case you will need further information, just send us a message at jobsmd@stefanini.com and we’ll be happy to assist!
Stefanini Moldova

Despre companie

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). Today, we provide a broad portfolio of solutions, combining ...

  • Studii: Medii speciale
  • Experiență: fără experiență
  • Salariu: Negociabil
  • Program de lucru: Full Time

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