Caută locuri de muncă sau CV-ul dorit

Problem Manager

Stefanini Moldova

184 vizualizări

Problem Manager


Job Description

The role of the Problem Manager includes both enabling stakeholders like the first line to resolve incidents and performing administrative and analytical work to increase customer satisfaction. 
The main focus is to solve incidents and perform workarounds, create problems etc. 

Job Requirements

  • Report and prioritize problems found;
  • Produce and carry out training for internal/external groups;
  • Participate in Continual Service Improvement;
  • Quality Assurance by proactive actions;
  • Escalation of risks and issues to the team leader, incident manager, developers;
  • Identifies and assists with planning/execution for Problem Management process improvements;
  • Coaching of the incident team for keeping the SLA service levels and provide a good quality of the service;
  • Customer meetings;
  • Participates in major incident processes. 

Essential Experience

  • 2+ years of experience with technical support, incident management, problem management, bug process, troubleshooting, and analytical skills;
  • Customer technical environment knowledge;
  • Experience working in client services is welcomed;
  • Ability to investigate incidents, problems in-depth;
  • In-depth knowledge of operating systems, such as Windows and Linux, knowing the logic of a programing language (JAVA) as well as advanced computer SQL knowledge;
  • Advanced analytical skills related to database use;
  • Highly experienced in presentation skills and comfortable teaching;
  • Communicate effectively in technical and non-technical areas in English;
  • It's a plus to know Swedish or Norwegian;
  • ITIL certificate is considered a plus.

What we offer 
You will find here not only a challenging and interesting workplace but also rewarding work experience, with competitive compensation and benefits packages:

  • A dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you; 
  • Professional training and continuous career growth opportunities; 
  • Competitive salary package and additional Health Insurance; 
  • Friendly team who is eager to meet you.

Imagine your career with us! Send your resume to jobsmd@stefanini.com

Stefanini Moldova

Despre companie

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). Today, we provide a broad portfolio of solutions, combining ...

Domeniu

  • Studii: Medii speciale
  • Experiență: 1 - 3 ani
  • Salariu: Negociabil
  • Program de lucru: Full Time

Contactele Аngajatorului

Încă nu ai CV? Atunci descarcă model sau vezi câteva sfaturi cum să scrii CV-ul corect

Joburi asemănătoare

  • Full Time
  • 27.01.2022
  • Full Time
  • 08.07.2021

Adoolt LTD
  • Full Time
  • 17.05.2022
Nu ai găsit jobul dorit, încearcă formularul de mai jos
Publicitate
Professional Google Rank Tracker for SEO

Curiozități.md

Cistigă bani cu noi

Te plătim pentru fiecare articol original publicat

Detalii aici

Anunță-mă prin E-mail despre un nou Job sau CV adăugat