Incident Analyst

Incident Analyst

Job Description

 Role

We are looking for a Incident Analyst who will be responsible for handling incidents according to the Incident Process and is a part of Customer Service. 

You are going to be responsible for the quickly troubleshooting process providing a good analysis of an incident and a solution to it in order to restore the disturbed service as soon as possible.

 Job Requirements

• Manage workload in their respective queues to ensure that Service Level Agreement is respected;
• Investigate, diagnose and report incidents found;
• Determines if an incident needs to be escalated according to the priority of the issue;
• Verify that the incident is resolved and close the incident;
• Participate in Continual Service Improvement;
• Recording the problems encountered and techniques used to solve them for future reference.
• Knowing Swedish 

Essential Experience

• Basic SQL knowledge;
• Proven experience with several operating systems and monitoring tools is considered a strong advantage;
• Experience with Windows, Linux operating systems;
• Basic Knowledge of hardware components and server equipment;
• Availability for evening shifts;
• Good knowledge of English is required;
• Bachelor's Degree in Computer Sciences is good to have.

Imagine your career with us! Send your resume to jobsmd@stefanini.com