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Incident Analyst

Stefanini Moldova

256 vizualizări

Incident Analyst


Job Description

 Role

We are looking for a Incident Analyst who will be responsible for handling incidents according to the Incident Process and is a part of Customer Service. 

You are going to be responsible for the quickly troubleshooting process providing a good analysis of an incident and a solution to it in order to restore the disturbed service as soon as possible.

 Job Requirements

  • Manage workload in their respective queues to ensure that Service Level Agreement is respected;
  • Investigate, diagnose and report incidents found;
  • Determines if an incident needs to be escalated according to the priority of the issue;
  • Verify that the incident is resolved and close the incident;
  • Participate in Continual Service Improvement;
  • Recording the problems encountered and techniques used to solve them for future reference.
  • Knowing Swedish 

 

Essential Experience

  • Basic SQL knowledge;
  • Proven experience with several operating systems and monitoring tools is considered a strong advantage;
  • Experience with Windows, Linux operating systems;
  • Basic Knowledge of hardware components and server equipment;
  • Availability for evening shifts;
  • Good knowledge of English is required;
  • Bachelor's Degree in Computer Sciences is good to have.

Imagine your career with us! Send your resume to jobsmd@stefanini.com

Stefanini Moldova

Despre companie

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). Today, we provide a broad portfolio of solutions, combining ...

  • Studii: Medii speciale
  • Experiență: fără experiență
  • Salariu: Negociabil
  • Program de lucru: Full Time

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