In this role you will act as a subject matter expert for support area. You are going to be responsible for quickly providing a good analysis of an incident and a solution to it in order to restore the disturbed service as soon as possible.
Take a look at your responsibilities:
- Investigate, diagnose and report incidents found;
- Determines if an incident needs to be escalated according to priority of the issue;
- Verify that the incident is resolved and close the incident;
- Participate in Continual Service Improvement;
- Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement is respected.
Your path to success requires:
- Experience in technical support / troubleshooting;
- Good knowledge of computer and SQL;
- Knowledge of operating systems, such as Windows and Linux is nice to have;
- Programming experience is welcomed;
- Good analytical and interpersonal skills;
- Communicate effectively in technical and non-technical areas in English;
- Bachelor’s Degree in Computer Sciences or other related fields is a plus.
What we offer:
- A dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you;
- Modern workplace located in the center of Chisinau;
- Professional trainings and continuous career growth opportunities;
- Tailored career path;
- Competitive salary package and additional Health Insurance;
- Flexible work arrangements, no dress-code;
- Coffee, tea, fruits and awesome offlines;
- Free English classes.
[Re]Imagine your career with us! Send your resume at firstname.lastname@example.org
We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). Today, we provide a broad portfolio of solutions, combining ...
- Образование: Средние специальные
- Опыт работы: 1 - 3 года
- Зарплата: Договорный
- График работы: Full time
- E-mail: email@example.com
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