Retention Manager

HR-Consulting (www.search4staff.com) on behalf of his client, is looking for a highly professional candidate to fulfill the position.

Retention Manager

Responsibilities:
● Develop direct marketing channel (email, sms and other) strategy with the goal to increase customer retention and loyalty;
● Prepare content and segmentation, be able to suggest good visual material ideas and call to action wording;
● Follow up on campaing execution - carry out A/B tests, monitor deliverability etc.;
● Analyse results - prepare campaign summaries, lessons learned and identify next steps to improve campaign performance;
● Collect feedback and understanding from the company users to improve the Customer Experience; 
● Collaborate with Country managers, Digital marketing, Customer Care and Sales Team to improve existing customer retention processes and come up with new ideas;
● Research and explore new industry updates and ideas;
● Share practices from other markets and train local team.

Requirements:
● At least 1+ year experience in email marketing and/or CRM;
● Bachelor's degree in Marketing, Business, Economics or other related fields;
● Solid organisational and project management skills;
● Fluency in Romanian, Russian and English languages;
● Knowledge of multiple email marketing platforms and top communication channels;
● Experience in personnel training.

What company offers:
● Motivating salary and benefits;
● Fast growing and technology wise industry and environment; 
● Unique learning experience in the international company;
● Working with a motivated and talented team;
● Growth opportunities. 

Interested candidates may send CV to HR-Consulting (www.search4staff.com) email address: search.for.staff.hrc@gmail.com ; Please, indicate the relevant vacancy code RM in the subject line or resume.

For more information, please call: +373 22 20 29 86 ; +373 60 102 909