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Customer Success Manager

GoParrot

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Дата публикации: 09.03.2020

General Purpose

GoParrot is looking for a passionate Customer Success Manager responsible for maintaining good customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Seniority Level – Middle+

Main Job Tasks and Responsibilities

  • Manage customer information & client portfolio
  • Analyze customer data to improve customer experience
  • Sustain business growth of the restaurants on the GoParrot platform
  • Implement relevant marketing functionality in the stores
  • Inform customers quarterly about big releases via Newsletter; Communicate to the customers about individual feature requests & fixes once they are released
  • Evaluate customer satisfaction and gather detailed product feedback
  • Handle and resolve customer requests and complaints
  • Evaluate and improve tutorials and other customer communication infrastructure
  • Minimize customer churn
     

Key Competencies

  • Analytical mindset
  • Highly organized and able to multitask
  • Self-driven and proactive nature
  • Excellent communication and interpersonal skills
  • High computer literacy and the ability to learn new software
  • Knowledge of customer success processes
  • Patient and active listener
  • Passion for service
  • University degree in Communications, Marketing or equivalent preferred

We offer

  • Absorbing learning experience
  • A unique and intriguing product
  • Salary (higher than your expectation)
  • Fun team (ain’t no team as GoParrot team)
  • Delicious coffee in our hipster office
  • Official employment w/ full social benefits OBVIOUSLY

Join our young and vibrant AI Startup company! Send your CV to gabriela.o@goparrot.ai and let’s get started.

GoParrot

О компании

GoParrot.aiis a startup building an innovative platform in restaurant space with the R&D center in ...

  • Образование: ВУЗ
  • Опыт работы: 1 - 3 года
  • Зарплата: Договорный
  • График работы: Полный

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