Technical Support Engineer
- Handling customer questions and technical problem.
- Serving as experts in all customer products, being troubleshooting.
- Addressing and finding solutions to all technical difficulties.
- Providing proactive and reactive services to help customers successfully use his products.
- Work with global customers to resolve complex technical issues and maintain high customer satisfaction.
- Provide technical support with SLA while ensuring that customer satisfaction goals are achieved.
- Follow the escalation process: promptly identify cases to be escalated and assure cases are prepared for escalation
- TCP/IP Networking.
- SQL query language.
- strong troubleshooting and problem solving skills
- Operating Systems – Windows and Linux.
- Willing to work in 24 * 7 shifts.
- High level of English.
- Prior experience in Technical support – advantage.
Send your CV at email@example.com
Please send your CV only in English
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