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IT On-Site Support Specialist


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IM "EFES VITANTA MOLDOVA BREWERY" S.A. announce the vacancy of:

IT On-Site Support Specialist

Key Responsibilities:

  • Ensure stability and integrity of end-user devices, platforms and applications
  • Provide technical assistance and support for incoming queries and issues related to end-user devices.
  • Serve as the first point of contact for end-users seeking technical assistance over the mail, phone or Service Desk application tickets.
  • Install, modify, and repair computer hardware and software.
  • Resolve technical problems with users connectivity to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Follow up with end-users to ensure issue has been resolved.
  • Gain feedback from users about end-user devices usage.
  • Run reports to determine malfunctions that continue to occur.

We are looking for a candidate with:

  • Total experience:
    • At least 3 years
      • Education Level:
        • At least Undergraduate degree
  • English language skills (written/oral)
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Ability to diagnose and resolve basic technical issues
  • Experience of participating in end-user experiences projects as analyst
  • Experience in working with international end-user experiences platforms and service providers
  • Knowledge and experience with end-user devices as desktop, laptop, tablet and other mobile devices
  • Knowledge and experience with standard end-user software as operating systems and office applications
  • Problem solving abilities and analytical skills and effective organizational and interpersonal skills.
  • Poise and ability to act calmly and competently in high-pressure, high-stress situations
  • Customer-oriented and excellent communication skills
  • Knowledge of ITIL, COBIT, other control framework and related ISO standards
  • Experience in information technology processes.

PLEASE indicate in the subject line of your e-mail the title of the position you are applying for: Call us: 022 403 219, 079 414 516


Despre companie

Efes Vitanta Moldova Brewery (EVMB) este cel mai mare producător de bere din Republica Moldova. Berea "Chisinau" este prima marcă naţională siare o traditie de peste 140 de ani si este unul dintre cele mai respectate branduri ale ...

  • Studii: Universitare
  • Experiență: 3 - 5 ani
  • Salariu: Negociabil
  • Program de lucru: Full Time

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