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Customer Service Representative with German/ French/ Italian/ Spanish/ Portuguese/ Polish language

CONCENTRIX SERVICES BULGARIA

285 vizualizări
Data publicării: 16.03.2020

Customer Service Representative with German/ French/ Italian/ Spanish/ Portuguese/ Polish language

With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Concentrix! Whether you’re buying a pair of jeans online, calling tech support about your new headphones or ordering a ride share we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.

Come and join our team in Sofia, Bulgaria! We will issue your needed documents according to the Labor Migration Agreement between Bulgaria and Moldova.

 

The Role:

The Customer Service Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services

What can we offer you?

  • A bright, modern, place to work with excellent staff facilities.
  • Experience life in Sofia (capital of Bulgaria).
  • Take advantage of benefits and discounts with local and national suppliers.
  • Look after your future with our company pension scheme.
  • If you’re moving from abroad, you can benefit from our relocation package and access to our dedicated relocation specialist.
  • Hard work and dedication is rewarded at our annual company awards ceremony.
  • Develop your career in a global company of over 225,000 employees across more than 40 countries!

Your day to day role:

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

 

Are you our ideal candidate who:

  • is able to communicate freely in German/French/Italian/Spanish/Portuguese/Polish with working level of English
  • is passionate for providing the best customer service
  • takes ownership of their work and multi-tasks well
  • is a problem solver and is able to flex to different customer profiles

Why Bulgaria?

Sofia is the largest city and the capital of Bulgaria, and the 15th largest city in the European Union with a population of 1.3 million. Sofia is a cosmopolitan city of different nationalities and cultures. They elegantly coexist in the historic downtown, which has become a kind of open-air museum with preserved remains of ancient civilizations, along a thriving modern city. The climate of Sofia is temperate continental and is protected from strong winds by the mountains that surround it.

Relocation package:

For the convenience of applicants outside Bulgaria we can offer our Relocation support! We have a dedicated Relocation advisor that will support you on the process. Our package includes:

  • 10 nights in a city center hotel
  • Reimbursement of travel expenses
  • Advance payment
  • Support in finding an apartment, opening a bank account and getting a Bulgarian number
  • For more information, you can visit our relocation website http://sandbox.cnx.bg/

 

Send us your CV to teodor.todorov1@concentrix.com now to open the door to the new career opportunities ahead you!

We can't wait to meet you!

CONCENTRIX SERVICES BULGARIA

Despre companie

Who is Concentrix? Concentrix is a high-value global business services company. With more than 100,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer ...

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Bulgaria

Domeniu

  • Studii: Fără studii
  • Experiență: fără experiență
  • Salariu: Negociabil
  • Program de lucru: Full-time

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