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Customer Service Representative with English

Teleperformance Romania

Data publicării: 23.11.2023

Responsibilities:

To provide support to customers via phone, mail, chat; Assisting them with solutions, counseling and offering information about the company’s policy and services provided   
To ensure a high quality of the service, promoting the company with a positive and friendly attitude
To collect, store and manage data from both the customer and the company based on the procedures in place
To respect the company`s rules and regulations regarding the handling of data

Requirements: 

Very good knowledge of English language- B2/C1 level- both in writing and speaking
Friendly attitude and proactively involved in assuring the happiness of the customers.
Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details
Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
IT skills: Knowledge of IT programs as well as fast fingers for typing
Punctuality and attention to details
Previous experiences in customer support can be considered a plus
Willingness to work in shifts
Willingness to relocate to Romania
Work Permit necessary

Our offer:

Attractive rewards and additional performance based bonuses
Referral bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Lunch vouchers
Child birth support
Various career development opportunities
Free development training, for both personal and professional purpose
Online library access for passionate book readers
Various discounts for gym classes & other recreational activities
Multicultural and enthusiastic work environment
Tickets to well-known festivals in Romania
Access to internal events and Feel Good Activities program (Outdoor Adventures, Volunteering, Mind-Expanding Workshops, Themed parties & events)

Relocation package:

transport to Romania
2 weeks accommodation in a local inn,
nesting package including: tour of the city (Cluj, Sibiu, Brasov), bank account opening, guidance in finding and renting an apartment, support in obtaining Residential document from the Emigration Office
Relocation bonus 

Teleperformance Romania

Despre companie

Majorel is now Teleperformance. Teleperformance completed the acquisition of Majorel, which is now officially Teleperformance. Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future. A core ...

Locație job

România

Domeniu

  • Studii: Liceu
  • Experiență: fără experiență
  • Salariu: Negociabil
  • Program de lucru: Full Time

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