Customer Care | Work from Home

Oasis-Living is a property management based in London working to improve the renting experience for tenants and landlords.
We are a London, UK based company specialising in Airbnb/Hospitality sector
Our website is : oasis-living.com/

Condiții de muncă:
Oasis-Living is looking for a competent individual to be part of the Customer Care team and will support the Operations Manager.
You will be working 5 days a week, 8 hour shifts with possibility to work over the weekend.  

For the right candidate we offer the possbility to work have a personalized working schedule with shifts starting in the morning or in the afternoon.

This is a work from home job which doesn't require you to come to an office.

Cerințe:

-Fluent English speaking - you will have 2 interviews over zoom
-Should have high speed internet connection - at least 20 Mbps of both download and upload -speeds, we will check this consistently in first 3 months
-General Computer Literacy: Google Suite, Word, Excel
-Proven experience as Admin or Customer Service
-Capacity to speak professionally on the phone
-Prior experience in working with Serviced Accommodation and/or customer service is preferred but not essential

Responsabilități:
Answer guest’s queries in a polite and articulate way
Assist guests through the guest’s journey
Communicate with third party services ( Airbnb, Booking.com, VRBO etc) to mitigate dispute
Request and write reviews to clients
Coordinate operations with housekeeping and maintenance staff
Perform various administrative tasks periodically assigned by the Manager
 

Salary paid in USD ranges from $550 to $650 depending on the person English knowledge and work experience