Cloud Infrastructure Expert

Cloud Infrastructure Expert

Role purpose:

• The Cloud Infrastructure Engineer is responsible for delivering, maintaining, and optimizing the
• Cloud Infrastructure (CI) Platforms to support and enable the operations of Cloud modules and solutions
• This role is responsible for providing Cloud Infrastructure/network-related level two and level three incident and problem management
• This role is responsible for supporting BUILD team automation
• This role is responsible for support Cloud Assessment requests
• This role is responsible for monitoring, maintaining, and supporting the operational availability, and performance of the Cloud Infrastructure against SLAs from a level two and level three support perspective

Key accountabilities and decision ownership:

• Monitor and maintain Platform/infrastructure/network performance, capacity and availability, providing 2nd and 3rd level of support for the resolution of infrastructure-related incidents and problems
• Support Build team to solve issues related to the CI workflows and providing 2nd and 3rd level of support
• Support the CI-Self Managed Customers, providing 2nd and 3rd level of support
• Work with Cloud Infrastructure (CI) platform to forecast and right-size long-term capacity and performance requirements, iterating regularly

Core competencies, knowledge and experience:

• Systems analysis in Software Defined data Center (SDDC)
• Infrastructure & Network automation workflows (vRealize Automation & vRealize Orchestrator)
• Network knowledge and network management experience in large scale Datacenter environment (NSX)
• Infrastructure & Network automation and configuration management tools, e.g. (Puppet, Chef, Ansible)
• Vmware Validated Design (VVD)
• Virtualization and infrastructure technologies, e.g. VMWare, Xen, KVM, Docker
• Infrastructure and IT management frameworks, such as ITIL and COBIT
• Infrastructure & network event monitoring, incident, and problem management
• Continuous integration and continuous delivery methodologies and tools
• Database technologies - RDBMS, e.g. MySQL, PostGreSQL, Oracle and NoSQL e.g. Cassandra, Spark, Redis, Mongo,etc.
• At least two or more programming and scripting languages, e.g. Ruby, Python, PHP
• Flexibility to deal with changing projects and priorities in a short space of time
• Strong creativity, analysis, and problem solving skills, with the ability to consider the relative costs and benefits of potential actions to choose the most appropriate one
• Strong relationship building, persuasion, and collaboration skills that drives effective constructive feedback and support
• Strong written and verbal communications skills, with the ability to distil difficult technical concepts into simple and actionable practices
• Strong time-management skills, with the ability to juggle multiple balls, and comfortable working under pressure
• Good understanding of the business capability / user journey, wider organizational goals, and desired product business outcomes
• Capacity & Scalability Management in Software Defined data Center (SDDC)
• Infrastructure and Network capacity, performance, and availability management
• Experience of current and emerging virtualization, infrastructure, and cloud and containers technologies and architectures, such as Windows, LinUX/UI, AWS, Azure, Openstack, Docker etc.
• Experience of configuration management and automation tools such as Puppet, Chef, Ansible, Salt etc.
• Experience working with programming and scripting languages, such as Ruby and Python
• Experience working closely with agile methodologies, such as Scrum, XP, and with teams leveraging DevOps and Continuous Delivery / Integration