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Technical Support Engineer

International company

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2 месяца назад

Technical Support Engineer

Job Description:

  • Handling customer questions and technical problem.
  • Serving as experts in all customer products, being troubleshooting.
  • Addressing and finding solutions to all technical difficulties.
  • Providing proactive and reactive services to help customers successfully use his products.

 

Responsibilities:

  • Work with global customers to resolve complex technical issues and maintain high customer satisfaction.
  • Provide technical support with SLA while ensuring that customer satisfaction goals are achieved.
  • Follow the escalation process: promptly identify cases to be escalated and assure cases are prepared for escalation

 

Job Requirements:

  • TCP/IP Networking.
  • SQL query language.
  • strong troubleshooting and problem solving skills
  • Operating Systems – Windows and Linux.
  • Willing to work in 24 * 7 shifts.
  • High level of English.
  • Prior experience in Technical support – advantage.

 

Send your CV at hrm@cg.solutions
Please send your CV only in English

  • Образование: ВУЗ
  • Опыт работы: 1 - 3 года
  • Зарплата: Договорный
  • График работы: Полный

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