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Technical Account Manager

HR Consulting

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Дата публикации: 17.04.2019

HR-Consulting, on behalf of its client, an international company, is looking for candidates to fill the position of:

Technical Account Manager

Company:
Foreign company specialized in IT field.

Main responsibilities:
● Manage onboarding project and communication with customer;
 Create a demo presentation for the customer;
 Communicate and iterate the project with customer until the project launch;
 Get customer specific requirements; 
 Implement requirements at the GoParrot platform.
● Ongoing customer support;
 Diagnose and troubleshoot customer complaints;
 Communicate with customers to resolve issues; 
 Properly escalate unresolved issues to appropriate internal teams.
● Document technical knowledge in the form of notes:
● Maintain jovial relationships with clients:

Requirements:
● Proven work experience as a customer technical Support or similar role;
● experience with software tools like word, excel and databases;
● Ability to diagnose and troubleshoot basic technical issues;
● Excellent problem-solving and communication skills;
● Ability to provide step-by-step technical help, both written and verbal;
● English - upper-intermediate to advanced;
● Basic photo editing skills (preferred);

The company offer:
● Amazing team to work with;
● Interesting projects;
● Competitive salary;
● Official employment in an IT Company in a dynamic startup environment. 

To apply, please submit your CV to HR-Consulting e-mail: search.for.staff.hrc@gmail.com ; Please, indicate the relevant vacancy code TAM  in the subject line or CV. 

Phone: 069104433

Short-listed candidates will be contacted and invited for interview.

  • Образование: ВУЗ
  • Опыт работы: 1 - 3 года
  • Зарплата: Договорный
  • График работы: Полный

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