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Helpdesk Team Leader

HR-Consulting

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Дата публикации: 10.11.2017
2 месяца назад

 HR-Consulting, on behalf of its client, an international company, is looking for candidates to fill the position of:

Helpdesk Team Leader

The company:
R&D office of an International Company, provider of communications products and services.

Responsibilities:
• Manage the help desk team and evaluate performance 
• Ensure customer service is provided in a timely and accurate manner 
• Recruit, train and support help desk representatives 
• Set specific customer service standards 
• On going improvement of customer support by actively responding to queries and handling complaints 
• Establish best practices through the entire technical support process 
• Follow up with customers to identify areas of improvement 
• Develop daily, weekly and monthly reports on help desk team’s productivity 
 
Requirements:
• Proven work experience as a technical call center team leader
• Experienced in creating, measuring and improving call center KPIs
• Experience with IT Helpdesk management – an advantage
• Customer-service oriented with a problem-solving attitude 
• Excellent English written and verbal communications skills  
• BSc degree in Computer Science, Information Technology or relevant field - an advantage

Main Platforms:
• Microsoft Windows Office, SharePoint, OneDrive, Visio, Project 
• Windows operating systems (Windows 7, Windows 10) 
• TCP, Networking, Remote Access, VPNs 
• SAP (Client side)

The offer:
• Competitive salary, attractive compensation and benefits package
• Professional development and career opportunities
• Modern office and equipment according to the market standards
• Yearly bonuses
• Friendly team

To apply, please submit your CV to HR-Consulting e-mail: kk80@search4staff.com , Please, indicate the relevant vacancy code (HTL) in the subject line or CV. 

tel.: +373 22 876557, +373 60 102909

  • Образование: ВУЗ
  • Опыт работы: 1 - 3 года
  • Зарплата: Договорный
  • График работы: Полный

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