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Helpdesk Team Leader

  • HR-Consulting

    Mob. +373 60 102909 Tel/Fax. +373 22 87 65 57
  • Full time
  • На эту вакансию откликнулись: 0
    Просмотров: 141
    Full time
    Publicitate 22.08.2017 2 месяца назад

    Подробнее о вакансии

    • Образование: ВУЗ
    • Опыт работы: 1 - 3 года
    • Зарплата: Договорный

    Kонтакты Работодателя

    • Mоб.: +373 60 102909
    • Тел.: +373 22 87 65 57

    Описание вакансии

    HR-Consulting, on behalf of its client, an international company, is looking for candidates to fill the position of:
     
    Helpdesk Team Leader
     
    The company:
    R&D office of an International Company, provider of communications products and services.
     
    Responsibilities:
    • Manage the help desk team and evaluate performance 
    • Ensure customer service is provided in a timely and accurate manner 
    • Recruit, train and support help desk representatives 
    • Set specific customer service standards 
    • On going improvement of customer support by actively responding to queries and handling complaints 
    • Establish best practices through the entire technical support process 
    • Follow up with customers to identify areas of improvement 
    • Develop daily, weekly and monthly reports on help desk team’s productivity 

    Requirements:
    • Proven work experience as a technical call center team leader
    • Experienced in creating, measuring and improving call center KPIs
    • Experience with IT Helpdesk management – an advantage
    • Customer-service oriented with a problem-solving attitude 
    • Excellent English written and verbal communications skills  
    • BSc degree in Computer Science, Information Technology or relevant field - an advantage
     
    Main Platforms:
    • Microsoft Windows Office, SharePoint, OneDrive, Visio, Project 
    • Windows operating systems (Windows 7, Windows 10) 
    • TCP, Networking, Remote Access, VPNs 
    • SAP (Client side)
     
    The offer:
    • Competitive salary, attractive compensation and benefits package
    • Professional development and career opportunities
    • Modern office and equipment according to the market standards
    • Yearly bonuses
    • Friendly team
     
    To apply, please submit your CV to HR-Consulting e-mail: kk80@search4staff.com , tel.: +373 22 876557, +373 60 102909
    Please, indicate the relevant vacancy code (HTL) in the subject line or CV. 

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