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Technical Support Engineer

  • International company

    Mob. Tel/Fax.
  • Full Time
  • La acest job au aplicat: 0
    Vizualizări: 99
    Full Time
    Job Nr. 45351 24 zile în urmă
    Technical Support Engineer

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    Detalii job

    • Studii: Universitare
    • Experiență: 1 - 3 ani
    • Salariu: Negociabil

    Contactele Аngajatorului

    VIP
    client

    Descriere post vacant

    Technical Support Engineer

    Job Description:

    • Handling customer questions and technical problem.
    • Serving as experts in all customer products, being troubleshooting.
    • Addressing and finding solutions to all technical difficulties.
    • Providing proactive and reactive services to help customers successfully use his products.

     

    Responsibilities:

    • Work with global customers to resolve complex technical issues and maintain high customer satisfaction.
    • Provide technical support with SLA while ensuring that customer satisfaction goals are achieved.
    • Follow the escalation process: promptly identify cases to be escalated and assure cases are prepared for escalation

     

    Job Requirements:

    • TCP/IP Networking.
    • SQL query language.
    • strong troubleshooting and problem solving skills
    • Operating Systems – Windows and Linux.
    • Willing to work in 24 * 7 shifts.
    • High level of English.
    • Prior experience in Technical support – advantage.

     

    Send your CV at hrm@cg.solutions
    Please send your CV only in English

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