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Helpdesk Team Member

SBC HR

265 vizualizări

Helpdesk Team Member

SBC-HR is launched a new position-Helpdesk Team Member. Our client - The company who has subsidiaries in 20 countries of the world. The main projects is of national importance.

What we are offering:

- Professional and career growth

- Business trips

- Sallary: from 700 $ (netto)

- Schedule: work in shift

- Monthly team buildings and other office events

- Possibility to work in international company

 

Position Responsibilities:

- Creates and maintains incidents and service requests in the IT Service Management tool- Accurate identification of user problems via IT support tools and remote tools

- Escalate support and service requests to second level support member or other IT teams as defined by the escalation process within the tracking tool

- Increasing ability to resolve tickets on first contact

- Follow up with customers provide feedback and see problems through to resolution

Main requirements:

- Hands on experience with help desk and remote-control software

- Solid technical background with an ability to give instructions to a non-technical audience

- Fluently in both spoken and written English

- Advance knowledge of Windows operating systems (windows 10, 7)

                                                        Send us your CV to: job@sbc-hr.md 
                                                                 Call us: +373 68695904

SBC HR

Despre companie

Агентство Кадровых Решений «SBC-HR» — это единственная компания- провайдер готовых комплексных решений в области управления персоналом и организационного управления. Мы гарантируем, что обратившись к нам, Вы получите технологию, инструмент или специалиста, максимально отвечающего Вашим ...

  • Studii: Medii speciale
  • Experiență: 1 - 3 ani
  • Salariu: Negociabil
  • Program de lucru: Full-time

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