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Helpdesk Team Member

SBC HR

321 vizualizări
La acest job au aplicat: 1 candidați

Helpdesk Team Member

Our client – IT company with foreign capital, member of  international projects

 

Working conditions:

  • Professional and career growth
  • Participation in international conferences and hackathons
  • Comfortable office, competitive salary, regular team building events
  • Official employment with all the social benefits and paid vacation

 

Job responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Accurate identification of user problems via IT support tools and remote tools
  • Follow-up and update customer status and information
  • Determine the best solution based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support
  • Identify and suggest possible improvements on procedures

 

Main requirements:

  • Hands on experience with help desk and remote-control software
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Fluently in both spoken and written English
  • Advance knowledge of windows operating systems (windows 10, 7)

 

Send us your CV to: office@sbc-hr.md
Call us: +373 68695904

SBC HR

Despre companie

Агентство Кадровых Решений «SBC-HR» — это единственная компания- провайдер готовых комплексных решений в области управления персоналом и организационного управления. Мы гарантируем, что обратившись к нам, Вы получите технологию, инструмент или специалиста, максимально отвечающего Вашим ...

Domeniu

  • Studii: Universitare
  • Experiență: 1 - 3 ani
  • Salariu: Negociabil
  • Program de lucru: Full-time

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