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Helpdesk Team Leader

  • HR-Consulting

    Mob. +373 60 102909 Tel/Fax. +37322876557
  • Full Time
  • La acest job au aplicat: 0
    Vizualizări: 34
    Full Time
    Publicitate 10.11.2017 13 zile în urmă

    Detalii job

    • Studii: Universitare
    • Experiență: 1 - 3 ani
    • Salariu: Negociabil

    Contactele Аngajatorului

    Descriere post vacant

     HR-Consulting, on behalf of its client, an international company, is looking for candidates to fill the position of:

    Helpdesk Team Leader

    The company:
    R&D office of an International Company, provider of communications products and services.

    Responsibilities:
    • Manage the help desk team and evaluate performance 
    • Ensure customer service is provided in a timely and accurate manner 
    • Recruit, train and support help desk representatives 
    • Set specific customer service standards 
    • On going improvement of customer support by actively responding to queries and handling complaints 
    • Establish best practices through the entire technical support process 
    • Follow up with customers to identify areas of improvement 
    • Develop daily, weekly and monthly reports on help desk team’s productivity 
     
    Requirements:
    • Proven work experience as a technical call center team leader
    • Experienced in creating, measuring and improving call center KPIs
    • Experience with IT Helpdesk management – an advantage
    • Customer-service oriented with a problem-solving attitude 
    • Excellent English written and verbal communications skills  
    • BSc degree in Computer Science, Information Technology or relevant field - an advantage

    Main Platforms:
    • Microsoft Windows Office, SharePoint, OneDrive, Visio, Project 
    • Windows operating systems (Windows 7, Windows 10) 
    • TCP, Networking, Remote Access, VPNs 
    • SAP (Client side)

    The offer:
    • Competitive salary, attractive compensation and benefits package
    • Professional development and career opportunities
    • Modern office and equipment according to the market standards
    • Yearly bonuses
    • Friendly team

    To apply, please submit your CV to HR-Consulting e-mail: kk80@search4staff.com , Please, indicate the relevant vacancy code (HTL) in the subject line or CV. 

    tel.: +373 22 876557, +373 60 102909

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