locuri-de-munca

Customer Care Manager

  • HR-Consulting

    Mob. +373 62 10 12 90 Tel/Fax. +373 22 87 65 56
  • Full Time
  • La acest job au aplicat: 0
    Vizualizări: 157
    Full Time
    Publicitate 22.08.2017 2 luni în urmă

    Detalii job

    • Studii: Universitare
    • Experiență: 1 - 3 ani
    • Salariu: Negociabil

    Contactele Аngajatorului

    Descriere post vacant

    HR-Consulting on behalf of its client, is looking for a highly professional candidate to fulfill the position of: Customer Care Manager
     
    Company:  The main activity is real estate: rentals and property management. 
     
    Customer Care Manager
     
    Customer care manager ensures that the needs of customers are being satisfied. Her/his aim is to provide excellent customer service and to promote this idea throughout the organization.
     
    Responsibilities:
    - providing help and advice to customers using organization’s services;
    - communicating courteously with customers by telephone, email, letter and face to face;
    - investigating and solving customers' problems;
    - handling customer complaints or any major incidents; issuing refunds or compensation to customers;
    - keeping accurate records of correspondence with customers;
    - producing written information for customers, often involving use of computer packages/software;
    - developing feedback or complaints procedures for customers to use;
    - finding ways to measure customer satisfaction and improve services;
    - improving customer service procedures, policies and standards for the company; discussing with other managers possible improvements to customer service;
    - learning about the company’s products or services and keeping up to date with changes;
    - keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
     
    Working hours:
    The position is open for full time job within working schedule from 9:00 till 18:00, 5 days per week. Customer Care Manager duties imply the availability of the manager to get involved out of working schedule.
     
    What to expect:
    - Work is usually carried out from the office or from the other sites situated in the city limits.
    - Face-to-face contact with English speaking customers. 99% of our clients are not locals.
    - Whatever the setting, you will need to behave in a calm, professional and responsible manner at all times.
    - The work may be stressful when you are dealing with customers who are upset or angry.
     
    Qualifications:
    - Management, marketing or tourism studies;
     
    Skills:
    - You will need to show: communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals; listening skills, to understand exactly what customers require; problem-solving skills;
    - confidence, patience, politeness, tactful and diplomatic approach, when dealing with difficult situations;
    - creative thinking, to be able to come up with new ideas to improve customer service standards;
    - an ability to work well under pressure;
    - organizational and planning skills;
    - good personal presentation;
    - committed to improve your own customer service skills on an ongoing basis.
     
    Interested candidates may send CV to HR-Consulting email address: bb80@search4staff.com ; Please, indicate the relevant vacancy code CCM in the subject line or resume.
     
    For more information, please call: +373 22 87 65 56; +373 62 10 12 90
     
    All resumes will be analyzed. Only short-listed candidates will be contacted and invited for interview.


     

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